All payments plus 3% credit card charges are made on day tours or longer private hire through our secure online payment link unless otherwise specifically agreed upon in advance. After you confirm your booking a link to the gateway will be emailed to you. After payment a receipt will be emailed to you. All unpaid bookings are automatically cancelled. All prices are fixed in EUR unless specifically agreed upon. Airport transfers can be paid online trough PayPal or upon arrival
All bookings larger services must be prepaid within 72 hours.
All cancellations are to be made by email with as much notice as possible. However, following Icelandic business practices we reserve the right to charge cancellation fees as follows.
A full refund is given if cancellation is made at least 48 hours prior to scheduled tour start.
A refund of 50% is given if cancellation is made 72 hours prior to scheduled tour start.
No refund is given if cancellation is made less than 48 hours before scheduled tour start.
Credit Card charges are not refunded!
Please note: All activities and services booked by us on our clients behalf, but supplied by a third party are NON refundable.
Refund is only given to the same card as used for payment. No exceptions.
We reserve the right to cancel any tour or change tour schedule with no refund at any given time during or before the tour, due to weather conditions, road conditions or any other conditions beyond our control or if our driver deems conditions to be unsafe.
When picking up at the Keflavik International Airport your driver will wait for up to 75 minutes after your flight’s confirmed landing. If you don’t show up within that time limit the driver will leave and your booking will be canceled. In case of lost luggage etc which might hinder you from making the time limit please contact us on +354-780-8484 before the time limit end.
When picking up at a hotel, the Blue Lagoon etc the time limit is set to 10 minutes. After that, the driver will leave.
Our drivers are dedicated to keep the time. We expect the same from our clients.
Nordic Transfers can in no way be held responsible for damages due to wrong information supplied by you. It’s your responsibility to keep track of your flight times and any other bookings not supplied by us. In case of changes to your schedule, flight times etc it’s your responsibility to inform us in order to reschedule your bookings, if possible.
Nordic Limo and its third party providers all carrie legally required insurances, both for its vehicles and its passengers. This means among other things that all passengers in our vehicles are covered by that vehicle’s insurance. We do however advise all travelers, be they our customers or not, to purchase additional travel insurance before traveling to Iceland.